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Difficult Conversations Summary Audiobook

Douglas Stone, Bruce Patton, Sheila Heen

How to discuss what matters most

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Information

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Author: Douglas Stone, Bruce Patton, Sheila Heen

Narrator: Brian

Format: MP3

IBSN: 9780140288520

Language: English

Publish Date: 01/04/1999

Audiobook length: 31min

Contents

Chapter 1Overview
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Chapter 2Why difficult conversations happen?
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Chapter 3The right steps to take in a difficult conversation
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Chapter 4Summary & Review
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Who should listen Difficult Conversations

"Difficult Conversations" is an essential listen for anyone looking to improve their communication skills, from professionals navigating workplace conflicts to individuals seeking to enhance their personal relationships. This summary audiobook is particularly valuable for managers, team leaders, and those in caregiving roles, as it provides practical strategies for addressing tough topics with empathy and clarity. Whether you're preparing for a challenging discussion or simply wish to build more constructive dialogues in your life, this audiobook offers insights that can transform the way you engage with others.

3 quotes from Difficult Conversations

  • "The very first step in handling a difficult conversation is to stay focused on what you want to achieve, rather than what you hope to avoid."
  • "Our emotions are a key component of the experience we are having; they may feel like obstacles to clear communication, but they are actually signals of the deeper issues at stake in the conversation."
  • "The most constructive conversations involve curiosity and a willingness to understand the other person's perspective, even when it's hard to hear."

Author : Douglas Stone, Bruce Patton, Sheila Heen

This book was co-authored by three renowned American communication experts, Douglas Stone, Bruce Patton, and Sheila Heen. Douglas Stone is a well-known communication expert in the U.S. He has provided consulting services to many top tier organizations, including Boeing, Accenture, IBM, and JPMorgan. Bruce Patton is co-author of the bestseller ‘Getting to Yes: Negotiating Agreement Without Giving In’. Sheila Heen is a Lecturer on Law at Harvard Law School. She also coaches lawyers and executives in big companies on relevant subjects.

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