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Raving Fans Summary Audiobook

Ken Blanchard

Creating Extraordinary Customer Service through Vision and Commitment

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Information

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Author: Ken Blanchard

Narrator: Brian

Format: MP3

IBSN: 9780688123161

Language: English

Publish Date: 19/05/1992

Audiobook length: 31min

Contents

Chapter 1The Basics of Exceptional Customer Service - Creating Raving Fans
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Chapter 2Decide What You Want - A Vision for Customer Service Excellence
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Chapter 3Discover What the Customer Wants - Listening to Customers
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Chapter 4Deliver Consistently - Turning Vision into Reality
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Chapter 5Flexibility and Personalization - Tailoring Service to Individual Customers
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Chapter 6The Role of Employee Empowerment in Creating Raving Fans
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Chapter 7Sustaining Raving Fans Over the Long Term - Key Takeaways
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Who should listen Raving Fans

"Raving Fans" by Ken Blanchard is a must-listen for business leaders, managers, and customer service professionals who are eager to enhance their understanding of exceptional customer service and loyalty. This audiobook is ideal for anyone looking to transform their approach to customer relationships and create enthusiastic advocates for their brand. With its engaging storytelling and practical insights, it can inspire entrepreneurs and team members alike to prioritize customer satisfaction and drive business success.

3 quotes from Raving Fans

  • "The key to teamwork is to have people with a passion for what they do and the desire to take care of the people they serve."
  • "If you want to create raving fans, you must do more than meet their expectations; you must exceed them in every interaction."
  • "The goal is to create customers who are not only satisfied but who are loyal and willing to advocate for you at every opportunity."

Author : Ken Blanchard

Ken Blanchard is a renowned American author, speaker, and management expert best known for his groundbreaking work in the field of leadership and organizational development. With a prolific career spanning several decades, Blanchard has co-authored more than 60 books, including the seminal "The One Minute Manager," which has sold over 15 million copies and been translated into numerous languages. Widely regarded for his ability to distill complex management principles into actionable insights, Blanchard's work has influenced countless leaders and organizations worldwide. Committed to the principles of servant leadership, he co-founded The Ken Blanchard Companies, which provides training and consulting services aimed at fostering effective leadership and improving organizational performance. His collaborative and innovative approach continues to inspire and empower individuals and teams to achieve excellence.

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